Refund policy

Return & Refund Policy

At POSH LIVING, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact us at info@poshliving.com.au with your order number and reason for return.

Return Shipping

Customers are responsible for covering the cost of change of mind return shipping. 

We will arrange the return label once we accept the retun.

Restocking Fee

A 10% restocking fee applies to all returned items for change of mind returns. This fee will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned:

  • Items not in their original condition or packaging
  • Items damaged due to misuse or neglect
  • Items returned after the 7-day window

Questions?

If you have any questions about our return policy, please contact us at info@poshliving.com.au.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@poshliving.com.au

Return & Refund Policy 

1. Overview

We want you to be satisfied with your purchase. This policy outlines your rights under the Australian Consumer Law (ACL) and our procedures for returns, refunds, and warranty claims for products fulfilled through our dropshipping partners .

This policy applies to all purchases made through our online store.


2. Australian Consumer Law (Your Rights)

Under the ACL, customers are entitled to a remedy if a product has a major failure or minor defect.

Major Failure

You are entitled to choose a refund or replacement if a product:

  • Is unsafe

  • Is significantly different from the description

  • Has a problem that would have stopped you from buying it

  • Cannot be repaired within a reasonable time

Minor Issues

For minor problems, we will arrange a repair, replacement, or refund, depending on the assessment outcome.

ACL rights cannot be excluded, and this policy operates in addition to those rights.


3. Warranty (12 Months)

Most products come with a 12‑month warranty provided by our supplier. Warranty claims require:

  • Photos/videos of the issue

  • Order number and purchase details

Warranty does not cover:

  • Normal wear and tear

  • Improper assembly or misuse

  • Accidental damage

  • Lack of maintenance

  • Damage to packaging only


4. Change‑of‑Mind Returns

We accept change‑of‑mind returns under the following strict conditions:

Eligible When:

  • Request is made within 7 days of delivery

  • Product is unused, unopened, and in original packaging

  • Product is not a health or hygiene item

  • Product is not a bulk purchase (e.g., pallets, multiple units)

Not Eligible For:

  • Opened or used items

  • Health & safety products

  • Bulk orders

  • Items marked as non‑returnable

  • Items returned due to incorrect address or uncollected parcels (treated as change‑of‑mind)

Fees

Return shipping and restock fee of 10% will apply. Refunds are processed after the item is received and inspected by the supplier.


5. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  1. Contact us within 48 hours of delivery

  2. Provide photos/videos of:

    • The issue

    • Packaging

    • Product label/SKU

  3. We will submit the claim to our supplier for assessment

  4. Remedies may include:

    • Replacement

    • Missing parts

    • Alternative product

    • Partial refund

    • Full refund

Do not dispose of the item until the assessment is complete.


6. Return Process

To request a return or warranty claim:

  1. Contact us via our support form or email

  2. Provide order details and evidence

  3. Wait for approval and return instructions

  4. Do not return items without authorisation — unauthorised returns cannot be refunded

Once approved, the supplier will process the remedy and we will notify you of the outcome.


7. Shipping & Delivery Issues

If a parcel is returned due to:

  • Incorrect address provided

  • Failure to collect from the courier

  • Delivery refusal

It is treated as a change‑of‑mind return, and fees may apply.


8. Refunds

Refunds are issued to the original payment method once:

  • The supplier confirms eligibility

  • Returned items are received and inspected (if applicable)

Processing times vary depending on the payment provider.


9. Contact Us

For all return, refund, or warranty enquiries, please contact our support team with your order number and details of the issue.